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The Quality Ambulatory Care Series (Publications and Software)
Implementing TQM in Primary Care:
Paradigms and Piranhas
By: P. Townes, Jr. and D. Benson, MD, FACPE
(359 pages - $83)
This easy-to-read book contains essential information - complete with charts,
diagrams, and cartoons - for any ambulatory care group implementing
Total Quality Management. It documents the experience
of one network, "warts and all", and provides expert guidance on
the do's and don'ts of implementing TQM. The result is a virtual
roadmap to effective program development.
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Quality Audit Systems for Primary Care
By: Dale S. Benson, MD, FACPE and William Van Osdol, MD
(461 pages - $85)
Why reinvent the wheel? This book presents a realistic approach to
generating assessment data through three separate audits - Performance,
Procedure, and Patient Satisfaction. Included are 85 modifiable care
protocols on CD, 90 custom-written patient education handouts on CD,
and the respected "Give Us A Grade" patient satisfaction survey tool.
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Medical Records for Primary Care
By: William Van Osdol, MD and Philip Johnston, MD
(242 pages - $45)
A highly functional ambulatory care medical record system, field-tested
for more than 20 years (and deemed "outstanding" by the Joint Commission).
Details this comprehensive system and provides a complete sample chart with
all needed forms. Includes a narrative on medical records principles, the
role of the record in quality management, etc. (PLUS: Call for information
on a proven, comprehensive, and truly affordable Electronic Medical Record program.)
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